Frequently Asked Questions

Yes, the system interfaces fully support both Arabic and English, and users can easily switch between them to suit each employee's preferences.

The system features a flexible structure including multiple roles: 'Manager' for oversight and analytics, 'Coordinator' for scheduling and task distribution, and 'Salesman' for executing field visits, ensuring everyone sees only what they need.

No, it's not necessary! The system works powerfully even in offline mode. Salesmen can record check-ins, fill out forms, and capture photos without internet, and the system will save the data locally (Sync Queue) and upload it automatically and silently once connection is restored.

No, Saletix was built as a Progressive Web App (PWA). Users can install it directly on their smartphone home screens from the browser with a single click (Install App), making it work like a fast and smooth native app.

Absolutely. The system is built on a 'multi-tenant' architecture which ensures complete isolation of your company's data from any other company. The system also applies strict access policies to protect client data.

We use 'Geo-Fencing' technology. The system accurately calculates the distance between the salesman's current location (GPS) and the client's registered location. If the salesman checks in from a distance exceeding the allowed limit (e.g., 500 meters), the system records a 'geo-violation' and sends an alert to management.

Yes, the system provides a 'Dynamic Form Builder.' As a manager, you can create custom forms including text fields, dropdown lists, photo attachments as evidence (Photo Evidence), and even collect the client's electronic signature (E-Signature) directly on the phone screen.

The salesman can simply report a 'No-Show' or 'Visit Cancelled' with the reason for cancellation. The system documents this in the salesman's logs, and the manager or coordinator can schedule a 'Follow-up' visit later.

Yes, you can upgrade your plan or modify your plan to add extra 'Seats' for salesmen, managers, and coordinators as your team grows.

The system includes a built-in 'Technical Support Ticket Center.' As a user or manager, you can submit a ticket to report a bug or request a new feature, and the support team will follow up and respond directly within the system.

The system provides a grace period with smart alerts shown to the manager to remind them of the upcoming renewal or payment failure. If the period is exceeded, the account is temporarily suspended until the payment is settled via the gateway.